This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.carolfusteros.ch.

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PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

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We collect Device Information using the following technologies:

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- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/?

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

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Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

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We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;

Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

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SHARING YOUR PERSONAL INFORMATION

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We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use wix.com to power our online store you can read more about how wix.com uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/how-does-it-work/.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/?c=2&lang=EN.

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DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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YOUR RIGHTS

If you are an European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 21 (twenty one).

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CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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CONTACT US

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@carolfusteros.ch or by mail using the details provided below:

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Sommerwies-Textildesign - Carol Fusteros

Sportplatzweg 7d
CH - 8213 Neunkirch

 

SHIPPING POLICY

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Delivery and Production Time - Sommerwies products

 

Delivery Time within Switzerland:

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Design Products (cushion covers, baby blankets, home sprays, and others) - If your order is a design product, the production time is 15 to 20 working days after the final approval from the price quote and moodboard; and payment confirmation of the Product Development and Design Fee of CHF 50.00 (fifty Swiss francs).

The shipment will only be sent after final approval of the product via email and invoice payment confirmation. From this date the delivery time is within Switzerland is 2 to 5 working days;

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Delivery Time out of Switzerland:

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Design Products (cushion covers, baby blankets, home sprays, and others) - If your order is a design product, the production time is 15 to 20 working days after the final approval from the price quote and moodboard; and payment confirmation of the Product Development and Design Fee of CHF 50.00 (fifty Swiss francs).

The shipment will only be sent after final approval of the product via email and invoice payment confirmation. From this date the delivery time outside Switzerland varies from 2 to 15 business days depending on the country of destination and the career company.

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RETURN & REFUNDS POLICY 

 

RETURNS

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Our policy lasts 14 days. If 14 days have gone after delivery your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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To complete your return, we require a receipt or proof of purchase.

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There are certain situations where only partial refunds are granted:
Product with obvious signs of use;
Any item not in its original condition is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 14 days after delivery.

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REFUNDS

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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LATE OR MISSING REFUNDS

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If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@carolfusteros.ch

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Sale items

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Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

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EXCHANGES

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@carolfusteros.ch and send your item to:

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Sommerwies-Textildesign - Carol Fusteros

Sportplatzweg 7d
CH - 8213 Neunkirch

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SHIPPING

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To return your product, you should send us an email at contact@carolfusteros.ch with your name and Reason of return. We will send you a confirmation email and you can send your product to:

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Sommerwies-Textildesign - Carol Fusteros

Sportplatzweg 7d
CH - 8213 Neunkirch

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping item(s) over -75 CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.